Refund & Replacement Policy

We want you to be happy with your lenses. If we send you the wrong item or your lens arrives damaged or faulty, we will replace it free of charge.

7-day replacement

you received the wrong item (wrong shade or wrong power), or
your lens is damaged or defective.

We will send you a replacement of the item you ordered.

Free return and re-delivery

BlueEyesPK pays the delivery cost for returning the item and for delivering your replacement.

How to request a replacement

Message us on WhatsApp or through our Contact page with your order number.
Send a photo of the lens and its packaging.
We will arrange the return and dispatch your replacement.

What is not covered

We cannot replace lenses if the wrong power or colour was selected when ordering, or if you simply change your mind about the colour. Please check your power and shade carefully before placing your order.

Refunds

We offer a replacement rather than a cash refund.